RETURN/REFUND POLICY
We have a 30-day return policy, which means you have 30 days after delivery of your item to request a return. After 30 days from delivery, no returns will be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We recommend trying your shoes on carpet. Any hard surface may scuff the bottom of the shoes. We do NOT accept returns on merchandise that has visible scratches, marks, or dirt on the outer sole. Items returned in these conditions will NOT be accepted and returned at your expense.
To start a return or for return questions please contact us at support@infashoeation.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there are any quality issues, please provide related images of item(s). Please provide clear photos of the damage and the bottom soles of both shoes. You will then receive a confirmation email including return instructions and return address from our Customer Care Team.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at support@infashoeation.com
Note: Sales prices are only available at the time of purchase. Price adjustments are not offered. No exceptions.