LILLY

Enjoy your footwear as often as you like for 31 days or more.

When you want a fresh style trade them in and receive up to 30% off a new pair

Your traded shoes will either be professionally cleaned, repaired & resold in our upcycled collection, donated to women’s causes around the globe, or broken down into recyclable parts thus diverting every pair from landfills. See here for more details

Please allow 2 - 5 business days of processing and production time for your order to ship out.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days.

Average international transit times: 15 - 45 Business days

We provide tracking for every order. Tracking will be available once your product is shipped.

See here for all details

We have a 30-day return policy, which means you have 30 days after delivery of your item to request a return. 

To be eligible for a return/refund, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original packaging.

We recommend trying your shoes on carpet. Items returned with visible use will be considered trade-ins and processed as such.

See here for all detaiils